Vendor Relations Specialist
Performs a broad diversity of complex functions for VACC (VA Community Care), supporting all the Service Line Managers, VA Community Care partners, and the medical center staff by providing primary support for the Vendor Management for outsourced vendors. Establish and develop relationships with Medical Customer Service Vendors to assess their current requirements for achieving superior Veteran results and to understand and assist the resolution of operational challenges. Develops and monitors vendor performance, relating to duties specific to their service level agreement:
average speed of answer, service levels, conversion rates, quality assurance etc. Develops project plans, communication materials, and deliverables in support of VA regulations. Interpret, communicate, and implement VA NVCC policies and procedures which promote appropriate controls, confidentiality of customer and VA information, and compliance with existing VA policies. Coordinate with manager to provide Sr Leadership visibility to Vendor performance metrics and provide recommendations for adjustment to contract or vendor strategies. Work Schedule:
8:
00 am - 4:
30 pm Compressed/Flexible:
Unavailable Telework:
No Virtual:
This is not a virtual position. Position Description/PD#:
Vendor Relations Specialist/PD395400 Relocation/Recruitment Incentives:
No Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade, GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
experience monitoring vendor performance, working with vendors to resolve billing, appointment or medical notification issues; tracking vendor performance metrics and making recommendations for improvement. Experience providing customer service; establishing and maintaining vendor relationships. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or J.D. in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR Combination:
Applicants may also combine education and experience to qualify at this level. You can have the specialized experience as described above, but less than one year; and also have more than one year but less than the required education listed above. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. (Note:
You must attach a copy of your transcripts.) You will be rated on the following Competencies for this position:
Administration and ManagementClient OrientationKnowledge ManagementOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
average speed of answer, service levels, conversion rates, quality assurance etc. Develops project plans, communication materials, and deliverables in support of VA regulations. Interpret, communicate, and implement VA NVCC policies and procedures which promote appropriate controls, confidentiality of customer and VA information, and compliance with existing VA policies. Coordinate with manager to provide Sr Leadership visibility to Vendor performance metrics and provide recommendations for adjustment to contract or vendor strategies. Work Schedule:
8:
00 am - 4:
30 pm Compressed/Flexible:
Unavailable Telework:
No Virtual:
This is not a virtual position. Position Description/PD#:
Vendor Relations Specialist/PD395400 Relocation/Recruitment Incentives:
No Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade, GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
experience monitoring vendor performance, working with vendors to resolve billing, appointment or medical notification issues; tracking vendor performance metrics and making recommendations for improvement. Experience providing customer service; establishing and maintaining vendor relationships. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or J.D. in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR Combination:
Applicants may also combine education and experience to qualify at this level. You can have the specialized experience as described above, but less than one year; and also have more than one year but less than the required education listed above. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. (Note:
You must attach a copy of your transcripts.) You will be rated on the following Competencies for this position:
Administration and ManagementClient OrientationKnowledge ManagementOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$52,905 to $68,777 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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