Supervisory Medical Administration Specialist
The Supervisory Medical Administration Specialist is integral to the successful operation of the Patient Access and Scheduling Section of HAS and Medical Center. Clinic management and staff depend heavily on their abilities and knowledge to provide avenues for enhancing the outpatient packages, implementing changes to the programs, and making viable recommendations to Medical Center Management. Additional Duties include, but not limited to the following:
Develops performance standards, describes position descriptions, completes annual performance appraisals, disciplines/rewards employees, interviews and hires new employees, plans, assigns, instructs and evaluates employee's work and implements ideas for improved processes and quality of work. Provides a high level of administrative support to Health Administration Services. Responsible for organizing, planning, directing, and controlling all programs aligned under Patient Access and Scheduling Section Formulates plans, evaluating and coordinate the day-to-day administrative management and scheduling activities within the section Responsible for an active ongoing professional comprehensive training and orientation program with up-to-date training guides and references Design mechanisms for successful data capture relating to appointment management, consults, insurance capture, eligibility and beneficiary travel Instrumental in the development, implementation, and evolvement of new and/or improved processes of the section Manages staff schedules and resource pools to ensure coverage within service at critical access point and all areas of responsibility Collaborates with service chiefs in formulating plans, policies, and procedures that minimize impact to external and internal stakeholders Develops programs for internal audits, systemic reviews, vulnerability assessment programs, etc. which may involve single element and/or multiple functions. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm. EST Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Medical Administration Specialist/PD91414054 Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/27/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Management improvement, productivity improvement, management controls, and short and long-range planning to provide effective and efficient delivery of healthcare to patients seen at this medical center; Supervise administrative office staff, management analyst, and program support assistant; Develops programs to ensure that quality provisions are planned, developed and implemented; Develops reporting procedures, sampling techniques, and measurements at various points in the transaction process or business cycle to identify problems; Consult with technical experts to develop meaningful and effective quality program objectives; Investigates and analyzes adverse quality trends or conditions and initiates corrective action; Provides supervision of Title 5 employees assigned to the Patient Access and Scheduling Section which is comprised of three main sections Medical Center, CBOC and Ancillary Access and Scheduling functions. You will be rated on the following Competencies for this position:
Analytical ThinkingChange ManagementCritical ThinkingOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The majority of work is performed in an office setting with adequate light, heat, and ventilation. Work is mostly sedentary; but requires some bending, walking, standing, lifting, and carrying of light items, such as reports to various areas of the Medical Center. Working at the computer for long periods of time and accessing information from the various computer systems is necessary. Typical office setting is subject to noise caused by multiple visits by staff, equipment and telephone interruptions when performing various functions on a daily basis. The work requires no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Develops performance standards, describes position descriptions, completes annual performance appraisals, disciplines/rewards employees, interviews and hires new employees, plans, assigns, instructs and evaluates employee's work and implements ideas for improved processes and quality of work. Provides a high level of administrative support to Health Administration Services. Responsible for organizing, planning, directing, and controlling all programs aligned under Patient Access and Scheduling Section Formulates plans, evaluating and coordinate the day-to-day administrative management and scheduling activities within the section Responsible for an active ongoing professional comprehensive training and orientation program with up-to-date training guides and references Design mechanisms for successful data capture relating to appointment management, consults, insurance capture, eligibility and beneficiary travel Instrumental in the development, implementation, and evolvement of new and/or improved processes of the section Manages staff schedules and resource pools to ensure coverage within service at critical access point and all areas of responsibility Collaborates with service chiefs in formulating plans, policies, and procedures that minimize impact to external and internal stakeholders Develops programs for internal audits, systemic reviews, vulnerability assessment programs, etc. which may involve single element and/or multiple functions. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm. EST Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Medical Administration Specialist/PD91414054 Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/27/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Management improvement, productivity improvement, management controls, and short and long-range planning to provide effective and efficient delivery of healthcare to patients seen at this medical center; Supervise administrative office staff, management analyst, and program support assistant; Develops programs to ensure that quality provisions are planned, developed and implemented; Develops reporting procedures, sampling techniques, and measurements at various points in the transaction process or business cycle to identify problems; Consult with technical experts to develop meaningful and effective quality program objectives; Investigates and analyzes adverse quality trends or conditions and initiates corrective action; Provides supervision of Title 5 employees assigned to the Patient Access and Scheduling Section which is comprised of three main sections Medical Center, CBOC and Ancillary Access and Scheduling functions. You will be rated on the following Competencies for this position:
Analytical ThinkingChange ManagementCritical ThinkingOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The majority of work is performed in an office setting with adequate light, heat, and ventilation. Work is mostly sedentary; but requires some bending, walking, standing, lifting, and carrying of light items, such as reports to various areas of the Medical Center. Working at the computer for long periods of time and accessing information from the various computer systems is necessary. Typical office setting is subject to noise caused by multiple visits by staff, equipment and telephone interruptions when performing various functions on a daily basis. The work requires no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$76,721 to $99,741 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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